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Service Delivery Associate

2 months ago

Luton, Luton, United Kingdom Apcoa Parking Full time
Service Delivery Assistant - Luton Airport

We are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Luton Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a smooth and efficient experience for our customers.

Key Responsibilities:
  • Ensure all customer vehicles are handled with care and attention to detail.
  • Provide excellent customer service, responding to customer queries and resolving any issues promptly.
  • Work collaboratively with the team to achieve sales targets and maximize income opportunities.
  • Monitor the car park and its activity, taking action to prevent criminal activity and maintain a high visual presence.
  • Contribute to a positive and friendly team environment, promoting a culture of excellence and customer satisfaction.
Requirements:
  • Strong communication and interpersonal skills, with the ability to interact with customers and colleagues effectively.
  • Full UK driving license and significant driving experience.
  • Basic IT skills, including Microsoft Office.
  • Ability to work under pressure and multitask.
  • Excellent verbal communication skills and a smart, professional attitude.
What We Offer:
  • Competitive hourly rate of £12.51.
  • Employee discount.
  • Training and development opportunities.
  • Pension scheme.
  • Uniform and equipment provided.