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Aftercare Service Coordinator

2 months ago

Cobham, Surrey, United Kingdom CVS Group Plc Full time

Pet Cremation Specialist - CVS Group Plc

Practice Site:

  • CVS Group Plc

CVS Group Plc is a leading provider of pet services, and we are now looking to recruit an additional Pet Cremation Specialist to join our experienced team.

This varied role will encompass working with our team to provide pet cremation services to pet owners. While predominantly office based, this role also entails an element of visiting clients' homes, collecting from veterinary practices and working within the crematorium.

Within this role, you will be working as part of a team, but also predominantly by yourself. We require someone with empathy, strong communication skills and a proven track record of excellent customer service.

The position will involve working 40 hours a week. This role is full-time site based. Further details of the rota will be discussed at the interview.

Responsibilities include:

  • Receiving telephone calls from and making telephone calls to pet owners to make arrangements for the cremation of pets
  • Taking payment for the cremation of pets
  • Responding to enquiries/queries from the general public and veterinary clients
  • Maintaining a record of calls and financial transactions on Company systems
  • Collecting deceased pets from clients' homes / veterinary practices
  • Attending to pet owners visiting the crematorium in person
  • Preparing pets for viewing
  • Handling pets in a respectful and dignified manner
  • Assisting with the packing, checking and return of pets' ashes
  • Preparing pet keepsakes such as paw prints in clay and fur keepsakes
  • Other ad-hoc duties as and when required.

As well as a competitive salary, you will receive a range of benefits including:

  • 33 days' annual leave (including Bank Holidays)
  • Additional day holiday for every full year worked (up to a maximum of 5 additional days)
  • Staff discount on veterinary products and services.
  • Sharesave scheme.
  • Company Pension Scheme.

A clean driving licence is an essential part of this role.