Retail Provisioning Representative

3 weeks ago


Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled and experienced Retail Provisioning Representative to join our team at Allwyn UK. As a key member of our Customer Operations department, you will be responsible for the end-to-end management of all installations, de-installations, and changes to terminals within the retailer estate.

Key Responsibilities
  • Maximise trading terminal availability in the estate
  • Manage all retail events within a mixed portfolio of high-value, complex accounts and low-level accounts, in line with agreed SLAs and processes
Key Skills and Experience
  • Experience in using Google suite applications
  • Previous experience of using SAP and/or other business systems / databases
  • Previous experience of working with customer-facing teams or in a customer services environment
  • Demonstrable specialised knowledge/skills in a customer contact area
  • Ability to plan and prioritise multiple activities
  • Is aware of the commercial impact of own decisions/actions
  • Good problem-solving skills with experience of resolving complex problems
What We Offer
  • 34 days paid leave (This includes bank holidays)
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: We'll contribute 8.5%
  • BUPA
  • £500 wellness allowance
  • Income Protection


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