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Lead Consultant for DocuSign Customer Support

2 months ago

Glasgow, Glasgow City, United Kingdom Genpact Full time
About the Role

We are seeking a highly skilled and experienced Senior Digital Transformation Consultant to join our team at Genpact. As a Principal Consultant for E-Signature Solutions, you will play a key role in driving the adoption of eSign technology and digital workflow processes, including the DocuSign initiative.

Key Responsibilities
  • Drive Digital Transformation: Develop and implement strategies to drive the adoption of eSign technology and digital workflow processes, ensuring seamless integration with existing systems.
  • Lead E-Signature Expertise: Bring a framework of expertise in E-signature and digital transformation, providing guidance and support to cross-functional teams.
  • Deliver Business Objectives: Ensure operational readiness related to e-signing and digital transformation, partnering with businesses and technology units to gather and document business processes and requirements.
  • Execute Digital Processes: Ensure all key considerations within each of the organization's business units are fully understood and responsible for execution and end-to-end support of digital processes outlined and recommended.
  • Provide SME-Level Leadership: Provide SME-level leadership as part of the overall Center of Excellence (CoE), providing guidance and support to cross-functional teams.
  • Support Cross-Functional Teams: Provide SME-level support to cross-functional teams to identify and resolve problems, identify key risks and issues, and aid in preparing and reviewing standard project/program progress reporting.
  • Facilitate User Trainings: Facilitate user trainings and ensure that all stakeholders are equipped with the necessary knowledge and skills to effectively use eSign technology and digital workflow processes.
  • Document and Maintain: Keep updated documentation on Jive and Sharepoint, ensuring that all relevant information is readily available and easily accessible.
Qualifications and Skills
  • Minimum Qualifications: BE/B Tech/MCA degree, excellent written and verbal communication skills.
  • Preferred Qualifications/ Skills: Prior experience with DocuSign in development or operations/support capacity, relevant professional experience as a software developer/engineer or application/platform developer, expert in configuration, strong communication skills, good customer service skills, flexible to work as an individual contributor as well as with a team, experience managing multiple, concurrent projects through all phases of the project life cycle, excellent problem-solving skills, good negotiation, influencing, and stakeholder management skills, organized, excellent interpersonal skills, and a professional approach.
About Genpact

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.