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Community Support Officer

3 months ago

Honiton, Devon, United Kingdom Dorset Police Full time

Position Overview:

We are seeking applications for the role of Police Enquiry Officer (Part-time) with Dorset Police.

Salary Structure: The starting salary for this position is £24,921, with annual increments leading to a maximum of £27,351 per annum, based on a full-time schedule of 37 hours per week. For part-time employees, the salary will be adjusted accordingly.

Employment Type: Permanent

Work Arrangement: Static-Worker - This role requires presence at specific police premises, limiting remote work opportunities.

Weekly Hours: This position is for 20 hours per week , with flexibility considered for part-time applicants based on operational needs.

Additional Compensation: This role includes a Weekend Working payment.

Role Responsibilities:

As a Police Enquiry Officer, you will be the initial point of contact for the public regarding reported crimes and incidents. Your responsibilities will include:

  • Responding to a variety of enquiries from the public and other organizations, providing guidance on legislation and police responsibilities.
  • Accurately recording and managing information received.
  • Offering supportive assistance to witnesses and victims, ensuring their concerns are escalated to the appropriate police resources when necessary.

The Police Enquiry Office operates from Monday to Saturday.

Benefits of Joining:

  • Competitive salary with annual increments.
  • Weekend Working Allowance.
  • 25 days of annual leave, increasing to 30 days after five years of continuous service, plus bank holidays (pro-rata for part-time workers).
  • Sick pay, which varies based on length of service.
  • Access to a local government pension scheme.
  • Comprehensive training and mentoring support.
  • Discounts and services through the Blue Light Card Scheme.
  • Opportunities for professional development.
  • Contributing positively to your community.

Candidate Requirements:

  • Strong customer service orientation.
  • Excellent communication skills, particularly in conflict resolution.
  • Ability to perform under challenging conditions.
  • Effective teamwork capabilities.
  • Proficiency in Microsoft Outlook and Word, with the ability to navigate various IT systems.
  • Valid driving license, unless exempt due to disability.

Training Expectations:

Successful candidates will be required to:

  • Attend a comprehensive two-week induction course.
  • Participate in additional training sessions at various locations as needed.
  • Flexibility in scheduling may be necessary to accommodate training requirements.

For further details regarding this role and its requirements, please refer to the attached role profile.

Application Process:

To apply for this position, candidates will need to complete a registration form to create an account and then proceed with the application process.

The selection process will include shortlisting and interviews, with feedback provided to all applicants.

We look forward to receiving your application and appreciate your interest in supporting our community through this vital role.