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Service Desk Delivery Manager
2 months ago
We are seeking a highly skilled Service Desk Delivery Manager to join our IT department at Recruit4Talent, a national recruitment agency group with over £1billion turnover nationwide.
The Role:As Service Desk Delivery Manager, you will play a key role in driving the performance of our Service Desk department by defining and adopting department standards, and effectively managing the Service Desk team to ensure business needs are met efficiently and to a high quality.
Key Responsibilities:- Develop and implement service design standards, SLAs, and monitoring processes to ensure high-quality IT service delivery.
- Build and maintain strong business relationships to ensure the Service Desk team meets service levels to a high standard.
- Lead the continuous improvement of IT Service Support and Service Delivery processes to meet business needs.
- Ensure the successful delivery of a high-quality IT Service Desk and IT Operations to internal and external users.
- Collaborate with 3rd parties to develop, deliver, and transition change into operational support.
- ITIL qualified to Practitioner level or proven experience is essential.
- 10+ years of experience in IT service management, with a focus on service desk operations.
