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Client Support Specialist
2 months ago
InstaStaff is actively seeking Skilled Client Support Specialists to join our team.
The responsibilities of the Client Support Specialist include:
- Conducting both outbound and inbound communications.
- Gathering information via telephone interactions.
- Addressing inquiries, concerns, and challenges.
- Managing sensitive data, including payment information.
- Modifying payment methods as necessary.
- Updating the internal CRM system.
- Handling a high volume of calls, potentially reaching up to 120 daily.
- Performing administrative tasks such as data entry.
The ideal Client Support Specialist will possess:
- A minimum of 2 years' experience in a similar capacity is essential.
- Experience in administration is advantageous but not mandatory.
- Familiarity with Microsoft Office applications is preferred, though not required.
- Flexibility in working hours and weekends is a must.
- A commitment to long-term, temporary-to-permanent employment is desired.
Working hours for the Client Support Specialist:
- Monday to Friday - Day shifts.
- 37.5 hours weekly.
- Involvement in alternate weekends is expected.
- This is a full-time role.
It is essential to be adaptable to work across various shifts and to accommodate occasional weekend duties.
The compensation for this position is set at approximately £13.46 per hour, classified as a PRE AWR pay rate.
This role is designed as a temporary-to-permanent opportunity, with the potential for a permanent position following a designated period.
