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Operations Director
2 months ago
We are seeking an exceptional Operations Manager to lead our store team and drive business success at Sephora. As a key member of our retail team, you will be responsible for creating a seamless customer experience, driving sales growth, and maintaining store operations to the highest standards.
Key Responsibilities- Client Experience: Foster a positive and engaging store environment, ensuring exceptional customer service and resolving any issues promptly.
- Sales: Develop and implement strategies to drive sales growth, educate the team on sales techniques, and maintain accurate stock levels.
- Operations: Ensure seamless store operations, maintain a clean and organized store environment, and implement policies and procedures effectively.
- Strong leadership and management skills to inspire and motivate the team.
- Excellent customer service orientation and ability to resolve customer complaints effectively.
- In-depth knowledge of retail operations and sales techniques.
- Familiarity with digital tools and their application in delivering customized service.
- Strong organizational and time management skills.
- Attention to detail to ensure accurate stock management and merchandising.
- Analytical skills to identify and analyze key performance indicators and propose action plans.
- Ability to build and maintain relationships with external contractors and counterparts.
- Up-to-date knowledge of beauty industry trends and products.
- Familiarity with Sephora's policies, procedures, and guidelines.
- Excellent communication and interpersonal skills to collaborate with various stakeholders.
- Ability to train and develop team members, including conducting performance assessments and providing feedback.
- Flexibility to adapt to changing business needs and work in a fast-paced environment.
Sephora is a leading beauty retailer committed to empowering individuals to express their unique beauty. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. As a member of our team, you will have the opportunity to learn and grow, unleash your creativity, and be part of a global community that reimagines the future of beauty.
