Team Leader
3 weeks ago
Position Overview
We are seeking a dedicated Supervisor to join our dynamic team. This role is essential in fostering a sales-oriented culture while ensuring operational excellence.
Key Responsibilities
- Report directly to the Hospitality Manager/Duty Manager, guiding and mentoring the team to achieve outstanding service delivery.
- Continuously assess and enhance guest services, maintaining the highest standards of professionalism and culinary quality, while adhering to all health and safety regulations.
- Contribute to the financial performance of the outlet by managing the P&L and achieving key performance indicators through effective team management.
- Support business objectives by delivering exceptional service standards within the outlet.
- Lead the team in driving sales and service excellence to meet business targets.
- Exhibit strong leadership on the floor, demonstrating effective communication and presence.
- Oversee the planning and execution of facility mobilization or refresh projects, coordinating with relevant support teams.
- Manage weekly staff deployment to align with sales fluctuations.
- Identify and nurture talent within the team, focusing on training and succession planning.
- Ensure effective stock management to minimize waste and optimize product utilization.
- Conduct regular checks on stock storage and compliance with safety standards.
- Process supply invoices in accordance with company policies, ensuring compliance with budgetary limits.
- Promote a culture of compliance with all statutory requirements, including health and safety, licensing, and risk assessments.
Qualifications for Success
The ideal candidate will possess:
- A strong background in the hospitality industry, with a proven record of delivering high-quality service.
- Experience in managing restaurant and catering teams, whether in-house or through contracted services.
- Analytical abilities with a focus on budget management and cost efficiency.
- A comprehensive understanding of market dynamics.
- Proficiency in mainstream computer applications, including Microsoft Office.
- The capability to inspire and motivate a diverse team with empathy and fairness.
- Strong organizational skills to manage effectively in a fast-paced environment.
Working Hours
This role requires flexibility, with shifts that may start as early as 3 AM and conclude as late as 8 PM, operating seven days a week.
Employee Benefits
As part of our team, you will enjoy a range of benefits, including:
- Access to an employee rewards portal with various discounts.
- 24-hour Employee Assistance Programme.
- A pension scheme that doubles your contributions.
- Excellent career development opportunities within the largest airport operator in the UK.
- Tax-free shopping in our departure lounge.
- Complimentary shuttle service from the city center to the airport.
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