Team Leader

3 weeks ago


Bristol, Bristol, United Kingdom MAG Full time

Position Overview

We are seeking a dedicated Supervisor to join our dynamic team. This role is essential in fostering a sales-oriented culture while ensuring operational excellence.

Key Responsibilities

  • Report directly to the Hospitality Manager/Duty Manager, guiding and mentoring the team to achieve outstanding service delivery.
  • Continuously assess and enhance guest services, maintaining the highest standards of professionalism and culinary quality, while adhering to all health and safety regulations.
  • Contribute to the financial performance of the outlet by managing the P&L and achieving key performance indicators through effective team management.
  • Support business objectives by delivering exceptional service standards within the outlet.
  • Lead the team in driving sales and service excellence to meet business targets.
  • Exhibit strong leadership on the floor, demonstrating effective communication and presence.
  • Oversee the planning and execution of facility mobilization or refresh projects, coordinating with relevant support teams.
  • Manage weekly staff deployment to align with sales fluctuations.
  • Identify and nurture talent within the team, focusing on training and succession planning.
  • Ensure effective stock management to minimize waste and optimize product utilization.
  • Conduct regular checks on stock storage and compliance with safety standards.
  • Process supply invoices in accordance with company policies, ensuring compliance with budgetary limits.
  • Promote a culture of compliance with all statutory requirements, including health and safety, licensing, and risk assessments.

Qualifications for Success

The ideal candidate will possess:

  • A strong background in the hospitality industry, with a proven record of delivering high-quality service.
  • Experience in managing restaurant and catering teams, whether in-house or through contracted services.
  • Analytical abilities with a focus on budget management and cost efficiency.
  • A comprehensive understanding of market dynamics.
  • Proficiency in mainstream computer applications, including Microsoft Office.
  • The capability to inspire and motivate a diverse team with empathy and fairness.
  • Strong organizational skills to manage effectively in a fast-paced environment.

Working Hours

This role requires flexibility, with shifts that may start as early as 3 AM and conclude as late as 8 PM, operating seven days a week.

Employee Benefits

As part of our team, you will enjoy a range of benefits, including:

  • Access to an employee rewards portal with various discounts.
  • 24-hour Employee Assistance Programme.
  • A pension scheme that doubles your contributions.
  • Excellent career development opportunities within the largest airport operator in the UK.
  • Tax-free shopping in our departure lounge.
  • Complimentary shuttle service from the city center to the airport.

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