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Property Portfolio Manager
2 months ago
Location: Oxford
Salary: £30,000+ (Salary will be commensurate with experience)
We are seeking a dedicated and enthusiastic Property Portfolio Manager to join our team in Oxford. The ideal candidate will maintain an allocated property portfolio to the highest standards, with a key focus on communication and customer service.
Key Responsibilities:- Fulfil obligations to clients as per the Terms of Business.
- Assist in achieving departmental targets and monitor personal performance.
- Attend weekly and daily meetings with the portfolio management team to discuss maintenance reports and ensure effective diary management.
- Assist the Tenancy Manager with property inspections and report findings to landlords.
- Identify necessary repairs and suggest improvements or refurbishments to optimise rental income.
- Ensure all works are recorded on the property management system.
- Assist the Compliance Manager in managing contractor relationships, monitoring quality of work, and authorising invoices.
- Complete pre-tenancy tasks in accordance with company procedures.
- Provide first-class service to landlords and tenants.
- Maintain good working relationships across all company divisions and ensure effective communication with the letting department and accounts.
- Ensure properties have valid safety reports and comply with current legislation.
- Report personal issues and initiatives to the Area Portfolio Manager and assist with out-of-hours emergency cover.
- Liaise with landlords and tenants on check-out reports and agree on dilapidations.
- Share skills and legal knowledge with the team, demonstrating initiative and self-motivation.
- Be familiar with the operations manual and use it as a reference.
- Meet Key Performance Indicator targets.
- Experience in a face-to-face customer service role.
- Detail-oriented with proven organisational skills.
- Effective communication skills with people at all levels.
- Excellent written and verbal communication skills.
- Demonstrates initiative and self-motivation.
- Full clean manual driving licence.
- Level 3 Award in Residential Letting & Property Management - England & Wales.
- Positive and friendly approach.
