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Service Department Manager

2 months ago

Crawley, West Sussex, United Kingdom Jago Consultants Full time

About the Role:

We are seeking an experienced and successful Service Reception Manager to oversee the department at our client, a main car dealership. Reporting in to the Aftersales Manager, your primary focus will be to ensure customers receive superb levels of service, in line with brand expectations.

Key Responsibilities:

  • Mentor and coach your team on a daily basis to deliver excellent levels of customer service.
  • Be proactive to ensure the department anticipates the needs and demands of customers.
  • Work closely with the Aftersales Manager to ensure seamless communication and collaboration.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead by example and embody the brand's values and culture.

About You:

  • You will have experience in a similar role, ideally in the automotive industry.
  • You will be a natural leader, with excellent communication and interpersonal skills.
  • You will be passionate about delivering exceptional customer service and be proactive in identifying opportunities for improvement.
  • You will be a team player, willing to support and collaborate with colleagues to achieve common goals.
  • You will have a valid driving license.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a reputable and established client in the automotive industry.