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Senior IT Specialist

2 months ago

London, Greater London, United Kingdom Dataquest UK Full time
Job Title: 3rd Line IT Engineer

Location: London

Salary: Competitive

Job Type: Full Time, Permanent

Hours: 40 hours per week, Mon –Fri plus paid OOH rota inclusion)

About the Role

We are seeking a highly skilled 3rd Line IT Engineer to join our dynamic and innovative team at Dataquest UK. As a key member of our technical support team, you will be responsible for providing expert-level technical support and guidance to resolve complex issues escalated from lower-tier support teams.

Key Responsibilities
  • Technical Support: Provide advanced technical support and guidance to resolve complex issues escalated from lower-tier support teams.
  • Incident Management: Handle escalated incidents, prioritize tasks, and coordinate with relevant teams to ensure swift resolution, adhering to predefined SLAs.
  • Problem Management: Identify and troubleshoot system failures, network issues, and performance bottlenecks, implementing timely and effective solutions.
  • System Administration: Manage, configure, and maintain servers and related infrastructure components to ensure optimal performance and reliability.
  • Security and Compliance: Implement and maintain security measures, ensuring systems are compliant with industry standards and company policies.
Requirements
  • Proven experience working with and within the following environments, solutions, and technologies: Wintel, Server Hardware, Entra ID (Azure AD), VMware & Hyper-V, Fortinet, Cisco, Meraki, Knowledge of ITIL and best practices.
  • Proven ability to investigate, diagnose, and troubleshoot a wide variety of problems, with network and computer hardware; device driver, operating system, and application server software.
Preferred Qualifications and Skills
  • Network+
  • Microsoft Certified, Azure related solutions
  • CCNA
Desirable Skills
  • DeLL, Lenovo, HP Hardware Configuration
  • SAN technologies
  • SQL
  • Mac OS
  • Linux
Personal Attributes
  • Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense.
  • Excellent communication skills.
  • Excellent documentation and analytical skills.
  • Good verbal and written communication skills.
  • Excellent troubleshooting and problem-resolution skills.
  • Able to work well to aggressive and pressurized deadlines.