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Job Title: Customer Controller
Job Summary:
We are seeking a highly skilled and experienced Customer Controller to join our Customer Service team at Stobart. As a Customer Controller, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.
Key Responsibilities:
- Act as the first point of contact with customers regarding their deliveries, escalating issues as required.
- Ensure all customer orders are accurately created on the ESL in-house system for delivery as per customer requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Proactively monitor customer delivery compliance and investigate discrepancies, reporting as required.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports, such as customer dashboards and discrepancy reports, as per customer or business requirements.
- Ensure all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support the Customer Service team as a whole as and when required.
Requirements:
- GCSE grade C or above in Maths and English.
- Equivalent of 5 GCSE grade C or above.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
- Good knowledge of Microsoft systems, particularly Excel and Outlook.
About Stobart:
Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best-known brands across core consumer and retail sectors. We are committed to employee development and recognising success for hardworking performers. Our dedicated learning and development programmes are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Benefits:
- Annual Leave - 20 days plus 8 Bank Holidays.
- Pension - We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 5% employee and 3% employer contribution.
- Wellness - Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.
- Everyday discounts - Via our benefit platform, you will have access to 100's of retailer discounts for everyday savings.
- Fitness - Your wellbeing is important to us, and being active is a great way to keep your body and your mind healthy. We have partnered with PureGym so you can save money on a no-contract membership.
