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Maintenance Technician

2 months ago

Birmingham, Birmingham, United Kingdom Ritz Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and experienced Maintenance Technician to join our team at Ritz Recruitment Ltd. As a key member of our property management team, you will be responsible for ensuring the smooth operation of our residential properties.

Key Responsibilities
  • Mobilisation & Site Management
    • Work closely with the Head of Mobilisation and Community Manager to ensure the site is ready for resident arrival and maintain high standards of presentation.
    • Participate in the snagging and defects management program.
    • Perform daily/weekly tasks as agreed with the Community Manager and Head of FM/H&S.
    • Ensure site security, including fitting locks, fixing doors and windows if necessary.
    • Complete painting and decorating work within the building and external areas as required.
    • Change light bulbs/fittings and perform basic electrical works where specialist attendance is not required.
    • Flush taps in communal areas and vacant apartments on a regular schedule as agreed by the Head of FM/H&S and WRA.
    • Repair and install furniture, shelving, TVs, pictures, etc. in a safe and proper manner.
    • Conduct minor plumbing maintenance activities such as washer/plug replacement, de-scaling items, unblocking sinks and toilets throughout residential and communal areas.
    • Regularly inspect utilities supplies and provide meter readings when necessary.
    • Maintain and order suitable replenishment stock of spares needed on site.
    • Assist with motivating the on-site team by communicating well with colleagues to ensure a collaborative approach.
  • Facilities Management & Health & Safety
    • Conduct a variety of planned and reactive repairs and maintenance tasks throughout communal areas of the building, within occupied and vacant apartments, and within external areas.
    • Regularly test fire alarm and emergency lighting systems.
    • Investigate and assess any issues requiring professional attention and provide a detailed description of the issue, ensuring contractors are properly instructed.
    • Monitor and assist contractors on-site to ensure they comply with site rules and abide by induction protocols, including 'permit to work.'
    • Monitor works conducted by suppliers and report any concerns.
    • Ensure compliance with all current statutory legislation regarding H&S, COSHH, and the environment to safeguard yourself, residents, staff, and the public.
    • Ensure all risks to visitors, staff, and residents are removed or reported.
    • Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
    • Assist with overseeing the turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
    • Identify incidents and maintenance issues promptly, ensuring necessary action is taken.
    • Ensure all routine H&S tasks are completed in a timely manner and recorded for audit purposes.
    • Ensure all on-site tools and equipment are kept in good, safe working order.
    • Ensure all documentation is kept in order, including updating the CAFM system.
    • Ensure any professional qualifications held are kept up to date, and attend any necessary training for the role.
    • Undertake any ad-hoc tasks deemed necessary by the Community Manager/Head of FM/H&S.
  • Customer Service
    • Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
    • Assist with achieving positive resident reviews on various online platforms.
    • Assist with managing and processing customer journeys from moving in to moving out.