First Class Host

6 days ago

Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a First Class Host at Edinburgh Waverley. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our First Class passengers.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all First Class passengers
  • Sell refreshments and offer complimentary refreshments to First Class customers
  • Work closely with other colleagues on the train and at local offices to ensure seamless service delivery
  • Meet sales and service targets, and achieve personal objectives
  • Maintain high standards of uniform and company image
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work flexibly, including early mornings and late evenings, and occasional weekend working
  • Strong customer service and sales background, with a focus on delivering exceptional customer experiences
  • Ability to work independently and as part of a team
  • Flexibility to adapt to changing circumstances and priorities
What We Offer

We offer a competitive salary, comprehensive training, and opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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