Food and Beverage Team Member

3 weeks ago

Bury St, Suffolk, United Kingdom National Trust Full time
About the Role

We are seeking a skilled and enthusiastic Food and Beverage Team Member to join our team at the National Trust. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable experience.

Key Responsibilities
  • Welcome and look after all visitors to the café, providing a warm and welcoming atmosphere.
  • Work collaboratively with the kitchen team to prepare and serve food and drinks, maintaining high standards of presentation and quality.
  • Provide excellent customer service, responding to customer queries and resolving any issues promptly and professionally.
  • Contribute to the maintenance of a clean and safe working environment, adhering to health and safety guidelines and protocols.
  • Participate in training and development opportunities to enhance your skills and knowledge, and contribute to the continuous improvement of our services.
What We Offer

As a Food and Beverage Team Member with the National Trust, you will enjoy a range of benefits, including:

  • A competitive hourly rate of £11.50.
  • A comprehensive induction and training program to ensure you have the skills and knowledge needed to excel in your role.
  • Ongoing support and development opportunities to help you grow and succeed in your career.
  • A chance to work in a dynamic and supportive team environment, with opportunities to make a real difference to our visitors' experiences.
  • Access to a range of employee benefits, including a pension scheme, free entry to National Trust places, and discounts on shopping and leisure activities.
Requirements

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • The ability to work flexibly, including weekends and Bank Holidays, and to adapt to changing circumstances and priorities.
  • A commitment to maintaining high standards of quality and safety, and to contributing to the continuous improvement of our services.
How to Apply

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, including your contact details and a brief statement outlining your relevant skills and experience.

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