Team Leader Trainee
3 days ago
Citizens Advice Leeds is a local charity dedicated to creating a fairer society where people are free from the effects of poverty and injustice. We provide essential services to over 30,000 individuals annually, helping them resolve financial, housing, employment, and legal issues.
The Role:
As a Help to Claim Team Leader, you will play a pivotal role in ensuring our advice services meet high-quality standards, with a strong focus on customer satisfaction. You will lead the Help to Claim Team, motivating and supporting staff to deliver exceptional services, and driving the team to achieve agreed targets and objectives.
Key Responsibilities:
- Lead the Help to Claim Team to deliver high-quality services
- Motivate and support staff to achieve targets and objectives
- Focus on customer satisfaction and service excellence
- Collaborate with colleagues to drive team success
Benefits:
- Full-time hours with flexible working arrangements
- Competitive annual leave entitlement
- Defined contributions pension scheme
- Employee assistance program with 24/7 support
- Disability Confident Employer and Mindful Employer
- City centre location with excellent transport links
Application Process:
The application process for this role is managed by Leeds City Council on behalf of the relevant organization.
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