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Sales Associate for Wine Retail
2 months ago
Join the UK's leading Wine Retailer
Majestic Wine is on the lookout for an enthusiastic and driven individual eager to advance in a company that is transforming the retail landscape.
About Us
Majestic is the largest specialist wine retailer in the UK, boasting a network of numerous stores across the country. Recently, the company has transitioned back into private ownership and is undergoing a significant transformation, resulting in impressive growth and a revitalized product range. With no minimum purchase requirement, our extensive selection includes thousands of wines, spirits, and beers available both online and in-store. Our strength lies in our team of over 1, WSET-trained staff, who provide knowledgeable and friendly customer service across all platforms.
The Position
As a Sales Associate, you will play a crucial role in supporting your store team to enhance sales performance and manage daily operations. Your focus will be on delivering outstanding customer service to achieve key performance indicators.
Key Responsibilities
At Majestic Wine, our customers are central to our mission. In this role, you will represent the store, assisting the team in providing an exceptional shopping experience for every customer.
We are seeking individuals who:
Drive store performance by maximizing sales opportunities and supporting the team in achieving targets through KPI focus. Provide exceptional customer service to foster business growth through customer loyalty and repeat business. Offer a personalized service by actively engaging with customers regarding product updates and tasting events. Share your passion for our products, showcasing an in-depth knowledge of our offerings. Take ownership of your wine knowledge, continually learning to support your WSET qualification and confidence in sales. Maintain the store's appearance and upkeep, both inside and out. Participate in all operational tasks necessary for the smooth running of the store, including deliveries, stock merchandising, and customer outreach. Identify and suggest improvements to optimize store operations, collaborating with your team to implement solutions. Ensure compliance with internal policies and procedures, completing mandatory training. Serve as a role model for Majestic's Ways of Working, providing support to junior team members and communicating effectively with your Store Manager. As a key holder, understand compliance requirements for opening and closing the store independently.Required Knowledge & Skills
Strong time-management, delegation, and problem-solving abilities. Proven ability to deliver exceptional customer experiences to every customer. Self-motivated, thriving both independently and as part of a team. A proactive attitude with a commitment to resolving challenges. Adaptable and resilient to meet the evolving demands of our business. Excellent communication and organizational skills. Wine knowledge is advantageous, but a desire to learn is essential for achieving level 2 WSET qualifications. Hold a valid UK/EU/EEA driving license for at least 12 months with a clean driving record.What We Offer:
Competitive salary. Up to 20% employee discount. Opportunities for career development, with a focus on nurturing internal talent through comprehensive training programs. Uniform provided. Access to Retail Trust benefits, including discounts, savings programs, and support services. Company sick pay scheme.Job Specifics:
Contract: Fixed Term. Hours: Part-time availability required, including evenings and weekends.