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Customer Service Apprentice

2 months ago

Inverness, Highland, United Kingdom QA Full time

About the Role:

QA is seeking a Digital Support Apprentice to join their team in Inverness. As a Digital Support Apprentice, you will be working with a great team and will have the opportunity to gain new skills, knowledge, and behaviours.

Key Responsibilities:

  • Provide exceptional customer service and support via various communication channels
  • Log accurate information regarding customer enquiries
  • Handle and resolve customer complaints or signpost to the correct team
  • Verify customer identities and review video footage of ANPR cameras
  • Make informed decisions regarding contraventions and negotiate payment plans

Requirements:

  • Excellent customer service skills
  • Strong interpersonal and communication skills
  • Organizational and time management skills
  • Ability to work in a team environment and independently
  • Positive and self-motivated attitude

What We Offer:

  • Competitive salary of £22,308 per annum
  • 37.5 hour working week, Monday to Friday
  • 24 days annual leave, plus 6 bank holidays
  • Pension scheme with 3% employer contribution
  • Ongoing learning and development opportunities
  • Friendly and supportive work environment

Future Prospects:

QA has a strong track record of supporting apprentices to secure permanent employment after completing their apprenticeship. In fact, 90% of QA apprentices secure permanent employment, which is 20% higher than the national average.

About QA:

QA is a leading provider of apprenticeships and training solutions. We work with a range of employers to deliver high-quality apprenticeships that meet their needs. Our apprenticeships are designed to provide individuals with the skills and knowledge they need to succeed in their chosen career.

Why Choose QA:

At QA, we are committed to providing our apprentices with a supportive and inclusive learning environment. Our experienced trainers and mentors will work with you to develop your skills and knowledge, and provide you with the support you need to succeed in your role.

What You'll Gain:

As a Digital Support Apprentice with QA, you will gain a nationally recognized qualification at SCQF Level 6, as well as valuable work experience and skills that will enhance your career prospects.

Apply Now:

If you are interested in starting your career and receiving a work-based qualification at the same time, please apply now to join our team as a Digital Support Apprentice.