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Technical Support Operator for Facilities Management
2 months ago
FM Helpdesk Operator
At Bellrock, we leverage innovative technology to provide our clients with not only advanced building systems but also peace of mind. Our approach is technology-driven while being centered around people. When you join Bellrock, you will have all the resources necessary to excel in your role, as our employees are the core of our operations, and we are dedicated to helping them thrive.
The primary objective of this position is to guarantee that all responsibilities of the FM Help Desk are executed to a high standard in a friendly, willing, and professional manner. You will assist and support the management team in fostering partnerships and maintaining close working relationships with various stakeholders.
How will you contribute to our success?We believe that every role is crucial in delivering peace of mind to our clients. Regardless of your position within the organization, each role contributes to our progress, and everyone has the potential to make a difference. This is how we create value for our clients and develop leading building systems.
As an FM Helpdesk Operator at Bellrock, your responsibilities will include:
- Delivering a prompt FM Help Desk service.
- Ensuring all inquiries to the FM Help Desk are addressed and all requests are accurately logged in the CONCERTO system under the appropriate job type and service category.
- Issuing a call reference number to the requestor and informing them of the subsequent actions in a timely manner.
- Assigning requests to the appropriate contractor with sufficient information for the task to be completed.
- Notifying the requestor of the closure of their request once it has been fulfilled, either via phone or email.
- Taking ownership of requests and ensuring that clients are kept fully informed of progress.
- Logging all feedback from service providers, management, and requestors in the CONCERTO audit trail.
- Managing bookings for all meeting rooms and confirming details such as room size, catering needs, and setup requirements, including audio-visual needs.
- Providing accurate daily and weekly reports within an agreed timeframe and generating additional reports as needed.
What skills are essential?
If you are prepared to be the driving force that helps us expand our business and share in our achievements as an FM Helpdesk Operator, you will need to:
- Exhibit teamwork, accountability, problem-solving abilities, and effective communication.
- Demonstrate punctuality.
- Possess strong organizational skills.
- Have prior experience in a facilities management environment, which would be advantageous.
Work Environment
We promote flexible working practices that allow our employees to work their hours in a way that suits them, where their roles and business needs permit.
What benefits can you expect?
Upon joining Bellrock, you can anticipate a comprehensive benefits package that includes:
- 25 days of annual leave plus bank holidays, along with an additional day as a token of appreciation.
- Life insurance coverage.
- Access to a health and wellness program.
- Enhanced leave policies for maternity, paternity, and adoption.
- Salary sacrifice schemes for cycling to work and technology purchases.
- A holiday purchase scheme allowing for an additional 5 days of leave per year.
- Commitment to paying a real living wage.
- Access to various offers and discounts.
- Healthcare cash plan.
- MotorSave scheme.
- Referral bonuses for recommending friends.
- Eyecare vouchers.
- Carpooling options.
Supporting your growth
We have always valued diverse perspectives, which means fostering a workplace that encourages unique voices, where everyone feels welcome, included, and supported to be themselves and achieve more.
By joining us, you will discover an inclusive environment that acknowledges your hard work, offers extensive learning and development opportunities, promotes flexible and hybrid working arrangements, and provides support for your well-being, along with benefits that can significantly impact your life.
Are you ready to make a difference?
Our people are our passion, and we are committed to helping them excel. This means creating an environment that supports a rewarding career with us, enabling you to advance in your career while we support your journey. Our business will grow alongside you. If you are ready to embark on your career path with Bellrock, we are eager to welcome you. It’s a vibrant place to be, filled with energy and solutions.
We look forward to your application.
