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Key Account Manager

2 months ago

Nottingham, Nottingham, United Kingdom BCM Fareva Full time
About the Role

We are seeking a highly skilled and experienced Key Account Manager to join our Commercial team at BCM Fareva. As a Key Account Manager, you will play a critical role in supporting our global customers to deliver increased volume and profit.

Key Responsibilities
  • Customer Development:
    • Work closely with the Key Account Director to understand the customer's 3-year plans and develop proactive customer offers for presentation to the customer.
    • Maintain customer accountability and seek expert input as required.
    • Understand the customer's needs for proactive value engineering and other Business Retention requirements.
    • Proactively market Fareva's facilities to customer contacts via presentations and/or factory/development lab visits.
    • Drive the customer culture through the internal teams.
    • Work constructively with the international Fareva plants and Development teams to drive customer understanding.
  • Business Winning Ownership:
    • Evaluate customer briefs and assess if this is viable/desirable business for Fareva.
    • Understand the customer brief and engage the Fareva teams through the Business Winning process.
    • Follow the Business Winning process.
    • Work with Project Managers to ensure tender timings are met.
    • Present responses to the customer, ensuring all data and sample requirements are met and assumptions are detailed.
    • Gauge customer response.
    • Escalate to the KAD if current business or tenders are at risk.
  • Key Customer Management:
    • Engage with the customer throughout the tendering process.
    • Understand the competitor situation with each tender.
    • Communicate with the customer on quality, supply, and write-off issues.
    • Develop a close working relationship with key contacts in Sourcing.
    • Financials.
    • Review on a monthly basis the sales and profitability for the area with the KAD.
    • Investigate low-contribution products.
    • Develop a plan through product mix or full-service opportunity to improve contribution.
    • Alert the KAD to product areas under competitive pressure.
Requirements
  • Ideal candidate will be qualified to degree level (or equivalent) with demonstrable account management experience gained through working in a FMCG environment.
  • Effective team player with attention to detail and excellent influencing and interpersonal skills.
  • Demonstrated ability in building internal and external networks as well as making an impact on influential individuals/groups is crucial to the success of this role and to the success of our projects.
  • Strong analytical capacity and innovative problem-solving skills as well as commercial acumen to achieve in this role.
Benefits
  • Comprehensive benefits package, dependent on the role, including a competitive salary, 25 days annual leave plus Bank Holidays, opportunity to purchase additional annual leave, on-site parking with site security, opportunity to be part of an international company, Cycle to Work Scheme, Professional Subscriptions paid, Defined contribution Pension scheme, Life Assurance, and Employee Assistance Program.