Field Service Engineer

4 weeks ago

Islington, United Kingdom Grundfos Pumps Ltd Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Grundfos Pumps Ltd. As a Field Service Engineer, you will be responsible for the execution, repair, and maintenance of our pumps for our customers.

Key Responsibilities:
  • Advise customers on system shortcomings and provide solutions to prevent problems.
  • Identify and resolve service and warranty matters, collaborating with technical support when necessary.
  • Prepare clear and complete service reports, ensuring timely submission.
  • Register product quality issues in our systems.
  • Assist in project execution, including installation support and commissioning.
  • Execute agreed maintenance services and SLAs for service agreements.
  • Provide feedback to stakeholders on relevant information.
  • Prepare inputs for quoting out-of-warranty repairs.
  • Continuously learn and develop hands-on service capabilities.
  • Maintain proficiency in service tools and equipment.
Requirements:
  • Experience in the industry or a comparable environment.
  • Good knowledge of pump technology and a technical education in electrical/mechanical engineering.
  • Ability to work with processes or in projects.
  • Adaptability and responsiveness to change.
  • Accountability, customer-centricity, and collaboration.
  • Work safety awareness.
  • Sales mindset.
  • Business understanding.
  • Hands-on service skills.
  • Troubleshooting and diagnostic failure skills.
  • Service tools and systems utilization.
  • Digital literacy.
  • Communication skills with various stakeholders and customers.
  • Time management.
About Grundfos:

Grundfos is the world's leading manufacturer of energy-efficient and intelligent water solutions, with an annual production of 17 million units, offices in over 55 countries, and over 19,000 employees worldwide.

We commit to pioneering solutions to the world's water and climate challenges, improving the quality of life for people.

We dare to do things that others cannot or dare not do, believing innovation is not only a business opportunity but an obligation.

We prioritize the impact we make over short-term profit, and by joining our team, you can drive this change, regardless of your role.

What We Offer:
  • A trusting, collaborative, and friendly culture.
  • Endless learning possibilities.
  • An international environment that values work-life balance.
  • Flexible working hours and a wide range of employee benefits and discounts.
  • Access to internal training and great opportunities for individual development.

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