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Group Client Service Director

2 months ago


London, Greater London, United Kingdom Saul & Partners Executive Search Full time
About the Role

Saul & Partners Executive Search is seeking an experienced Group Client Service Director to join our team. As a key member of our executive search team, you will be responsible for managing a team of account managers and account directors to deliver exceptional service to our clients.

Key Responsibilities
  • Account Management: Directly responsible for the delivery and performance of key accounts, including developing and implementing strategies for growth and success.
  • Team Leadership: Lead and manage a team of account managers and account directors to ensure a best-in-market level of service.
  • Client Communication: Maintain daily contact with account directors, providing direction, strategic insight, and regular feedback to ensure client satisfaction.
  • Project Coordination: Coordinate and deliver on all project-based activity, including publisher recruitment and campaign optimization.
  • Reporting and Analysis: Ensure consistent monitoring and internal reporting across accounts, providing actionable insights to drive business growth.
Requirements
  • Experience: Proven track record of successfully managing large affiliate programs and teams.
  • Industry Knowledge: In-depth knowledge of the affiliate and performance marketing channels, including tracking, reporting, and technical awareness.
  • Leadership Skills: Strong leadership and communication skills, with the ability to motivate and direct a team to achieve exceptional results.
  • Commercial Focus: Astute commercial focus, with the ability to manage client expectations and drive business growth.