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Director of Customer Success

2 months ago

London, Greater London, United Kingdom reesmarx Full time
Job Title: Director of Customer Success

Reesmarx is seeking a seasoned professional to lead our Customer Success team, driving client satisfaction and retention across our global operations.

Key Responsibilities:
  • Develop and execute a global customer success strategy that aligns with our growth objectives and enhances client satisfaction and retention.
  • Lead, mentor, and grow a diverse team across two locations, ensuring cohesive, high-performing Customer Success, client onboarding, and support functions.
  • Collaborate with Sales, Product, and other teams to ensure customer success is integrated into product development and sales strategies.
  • Monitor and report on key performance metrics to ensure client success targets are met, such as customer satisfaction, retention rates, and revenue growth from existing clients.
Requirements:
  • Proven background in financial services, ideally within securities finance, fintech, or related sectors.
  • Strong client-facing experience at a senior level, with a track record of fostering lasting relationships and driving customer success.
  • Deep understanding of client success methodologies, service delivery models, and best practices in onboarding and support.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.