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Customer Service Apprentice

2 months ago

Brighton, Brighton and Hove, United Kingdom Camp Beaumont Day Camps Full time
Customer Service Apprentice

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a willingness to learn? We're seeking a Customer Service Apprentice to join our team at Camp Beaumont Day Camps

About the Role

As a Customer Service Apprentice, you will be responsible for providing top-notch customer service to our clients, responding to inquiries, resolving complaints, and analyzing customer feedback to identify areas for improvement. You will work closely with our Customer Experience Team Leader and collaborate with internal stakeholders to enhance customer experiences.

Key Responsibilities
  • Take ownership of the customer experience during the booking process
  • Develop and maintain in-depth knowledge of our products, competitors, and market trends
  • Provide exceptional customer service and guidance to clients
  • Ensure prompt answering of phone calls and emails in line with agreed SLAs
  • Bookings to be taken over the phone where necessary, with customers directed to the booking system to make payment
What We Offer
  • Opportunity to develop your customer service skills and receive a Level 3 award
  • 80% on-the-job learning and 20% off-the-job training with our training provider, Skern Training & Skills
  • Progress into a Customer Experience Expert role, with the opportunity to train staff and develop your skill set
  • Competitive salary and benefits package, including 25 days' holiday and 8 Bank Holidays
  • Flexible working hours and a fun, office-based environment in Brighton's North Lanes area
Requirements
  • Proven customer service administration skills from a client-driven environment
  • Excellent communication skills, both written and oral
  • A willing and flexible approach, with a 'can-do' attitude
  • Good organisational skills and ability to use your own initiative
  • Ability to remain calm under pressure and work as part of a team