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Burton upon Trent, Staffordshire, United Kingdom CV Library Full timeYour new company, a well-established and reputable regional construction contractor, carries out a range of projects in the Midlands area. Projects vary from commercial, educational, residential, and industrial.Job Overview:We are seeking a dynamic and experienced Contracts Manager to oversee the day-to-day operations of multiple refurbishment and fit-out...
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Contract Management Lead
2 months ago
Ischebeck Titan Ltd. is a leading innovator in formwork, falsework, and geotechnical solutions. We are seeking a highly skilled Contract Management Lead to join our team in Burton Upon Trent.
Job Summary:The Contract Management Lead will oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow. Key responsibilities include managing customer inquiries, coordinating hiring and sales processes, and providing leadership to drive team performance and customer satisfaction.
Key Responsibilities:- Provide hands-on leadership and management of the Customer Service / Hire & Sales Desk team
- Lead and manage a team of Customer Service Co-ordinators
- Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail, and high levels of customer satisfaction at all times
- Process Hire & Sales orders throughout the project lifecycle from initial order through to final return, closing, and filing in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- Produce Management Information to support business objectives
- Develop professional relationships with internal and external customers and provide high levels of customer service at all times
- Ensure that all work is executed in line with Company policies and procedures
- Proven experience in a leadership or supervisory role within a customer service environment
- Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department
- Commercial Awareness
- Proficiency in Microsoft Office Suite and CRM software
- Competitive benchmarked basic salary
- 10% pension
- 25 days holiday (Increase with service)
- Non-contractual Bonus scheme
- Retail discounts
- Inclusive and vibrant work culture
- Plus many more flexible benefits tailored to your needs
