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Healthcare Appointment Coordinator
2 months ago
Position Overview
The primary responsibility of this role is to deliver an exceptional scheduling service for the Medicine Booking Team. This includes overseeing appointments, attendance, and admissions.
The role involves managing capacity effectively and taking proactive measures to ensure that the Trust delivers a positive experience for patients while fulfilling its contractual obligations.
Eligibility Criteria
This position is exclusively available to individuals currently employed within an NHS Trust in the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Key Responsibilities
- Handling incoming and outgoing telephone communications in accordance with Trust standards.
- Serving as the initial point of contact for patients scheduling appointments in medicine specialties, adhering to established protocols and prioritizing based on clinical urgency.
- Acting as the subject matter expert for managing and accurately updating systems to document new bookings and inquiries related to medicine specialties.
- Overseeing the electronic referral worklists.
- Being the primary liaison for specialties within the medicine division and providing coverage for colleagues in the booking team as necessary.
- Utilizing systems efficiently and staying informed about system updates and changes.
- Generating, printing, and ensuring the timely delivery of patient appointment correspondence.
About Hampshire Hospitals NHS Foundation Trust
Our mission is to deliver outstanding care to every patient. Patient care is central to our operations across our facilities. Hampshire Hospitals NHS Foundation Trust offers medical and surgical services to a diverse population.
Our cultural goal is to foster an environment that prioritizes people, inclusivity, and a commitment to learning, improvement, and excellence.
We provide specialized services to individuals both nationally and internationally, being recognized as a leading center for specific medical conditions.
The Trust employs a substantial workforce and operates with a significant annual turnover, ensuring accountability to our members through a governing council that represents various constituencies.
Job Responsibilities
Additional details regarding the Trust and this position can be found in the attached Job Description and Person Specification document.
Person Specification
Essential Qualifications
- Demonstrated educational background, including proficiency in Mathematics and English.
- Strong communication abilities.
- Experience in customer service within an administrative context.
- Proficient computer skills and familiarity with IT applications.
Desirable Qualifications
- Additional qualifications such as NVQs or equivalent.
- Understanding of NHS administrative processes.
- Problem-solving capabilities.
Administrative Experience
Essential Experience
- Proficiency in using IT systems such as Word, Excel, Access, and PowerPoint.
- Ability to identify and implement solutions independently.
- Excellent interpersonal skills to facilitate effective communication with all stakeholders.
Desirable Experience
- Background in an NHS or public sector environment.
- Familiarity with medical terminology.
Work Environment
Essential Attributes
- Flexibility and adaptability to changing circumstances.
- Experience in meeting targets and establishing efficient office systems.
- Ability to work collaboratively in a team as well as independently.
Desirable Attributes
- Capacity to work under pressure and meet tight deadlines.
