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Resident Liaison Officer

2 months ago

Uxbridge, United Kingdom Trinity Resource Solutions Full time

Job Role:

Trinity Resource Solutions is seeking a highly skilled Resident Liaison Officer to join their team. This is an exciting opportunity to work with a growing business that is expanding its operations and securing long-term contracts.

In this vital role, you will be the primary point of contact for residents when they move into their new home, handling any questions, queries, or problems they may have.

You will serve as a liaison between the company's workers, contractors, and site team and new home owners, ensuring that their questions are addressed in a helpful and empathetic manner.

The successful candidate will receive comprehensive training on company processes and procedures, as well as information about the contractors and workers they will be interacting with.

This is an office-based role, but the candidate must be flexible and willing to visit sites in the surrounding area.

Key Responsibilities:

  • Provide exceptional customer service to residents, responding to their queries and concerns in a timely and professional manner.
  • Act as a liaison between the company's teams and residents, ensuring that their needs are met and their questions are answered.
  • Develop and maintain strong relationships with residents, contractors, and site team members.
  • Collaborate with the company's teams to resolve any issues or concerns that may arise.

Person Specification:

  • Highly organized and able to work independently.
  • Excellent telephone manner and communication skills.
  • Exceptional problem-solving skills and ability to think on their feet.
  • Switched on and savvy, with a proactive approach to problem-solving.