Field Liaison Supervisor

2 weeks ago

Uxbridge, United Kingdom TEMPLEWOOD RECRUITMENT LTD Full time
Job Title: Field Liaison Supervisor

Job Summary:

We are seeking a highly skilled and experienced Field Liaison Supervisor to join our team at Templewood Recruitment Ltd. The successful candidate will be responsible for supporting the Service Manager/Area Manager in ensuring the provision of quality care to service users in accordance with care plans and management direction.

Key Responsibilities:

  • Manage Care Workers and ensure the delivery of quality service and service user satisfaction.
  • Ensure the delivery of services as agreed in the service user support plans.
  • Ensure effective management of the team and resolve any issues promptly.
  • Ensure that staff adhere to company policies and procedures at all times.
  • Monitor the effectiveness of the care workers by conducting various spot checks, supervisions, and group meetings in accordance with company policies and procedures.
  • Ensure that good relationships are maintained between staff and service users, by acting as the liaison between care staff, office staff, and service users.
  • Complete medication audits, order medication, and record any changes to service user medication as required.
  • Ensure that staff rotas for the service are updated and available, and when necessary, ensure that changes are made.
  • Ensure that care workers wear appropriate uniform, identification badges, and use personal protective equipment as per guidelines.
  • Attend and participate in service users' care and support needs when required.
  • Ensure that audit spot checks are completed where medication is being administered.
  • Ensure that medication and observations forms are collected and submitted to the office timeously where necessary.
  • Ensure that accurate records are maintained and that there are thorough handovers between incoming and outgoing staff.
  • Ensure that all incidents and accidents are recorded timeously and accurately.
  • Ensure that the Service Manager/Area Manager are notified immediately of any incidents and when necessary, raise any safeguarding incidents.
  • Investigate and resolve any non-critical incidents timeously.

Requirements:

  • QCF Level 2+ preferred.
  • Experience working in the care environment, preferably in domiciliary care.
  • Experience in supervising and managing staff.
  • Excellent knowledge of care standards in domiciliary care.
  • Good knowledge of health and safety.
  • Excellent time management and ability to prioritise.
  • Strong administrative and organisational skills.
  • Customer Care focussed.
  • Promotion of equal opportunities for service users & staff.
  • Administrative & organisational skills.
  • Excellent written and verbal communication skills.
  • Valid driver's licence and use of own car.
  • Ability to work flexibly as required.

About Us:

Templewood Recruitment Ltd is a leading provider of care services, committed to delivering high-quality care to our service users. We are a dynamic and forward-thinking organisation, dedicated to providing a supportive and inclusive work environment for our staff.

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