Medical Secretary/Office Administrator

4 days ago


Dumfries, Dumfries and Galloway, United Kingdom NHS Scotland Full time

Job Title: Medical Secretary/Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Medical Secretary/Administrator to join our team at NHS Scotland. As a Medical Secretary/Administrator, you will provide administrative support to the Practice Manager, Doctors, and Health Professionals, ensuring the smooth operation of our practice.

Main Responsibilities:

  • Provide administrative support to the Practice Manager, Doctors, and Health Professionals, including word processing, audio typing, and general clerical work.
  • Process letters, recalls, and other documents in a timely and accurate manner.
  • Assist with filing and administrative systems to ensure easy access to information.
  • Retrieve medical records and assist with the completion of medical/insurance records.
  • Receive and initiate outgoing telephone calls, taking messages and dealing with queries.
  • Assist with gathering statistics and information as required.
  • Provide cover for members of the secretarial and admin team during periods of sickness and annual leave.
  • Maintain adequate supplies of office stationery and perform other administrative tasks as required.

Organisational Responsibilities:

  • Be sensitive to patients, respecting their needs for courtesy, dignity, and privacy.
  • Contribute to clinical governance by working as part of a team to achieve the goals of the service.
  • Report any faults in IT and office equipment to the IT staff/Reception Team Leader.
  • Attend department team meetings and participate in Personal Development Plan programme.

Confidentiality:

  • Respect patient confidentiality at all times and comply with the Data Protection Act requirements.
  • Only divulge confidential information to authorized persons in accordance with the Practice policies and procedures.

Health & Safety:

  • Assist in promoting and maintaining health, safety, and security as defined in the practice Health & Safety Policy.
  • Identify and manage risks involved in work activities.
  • Use appropriate infection control procedures and maintain a clean and safe work environment.

Systems and Equipment:

  • Use clinical and non-clinical software via PC Vision, Docman, iGPR, Lexacom.
  • Operate telephone, patient records, photocopier, mail franking machine, and scanner.

Decisions and Judgements:

  • Work accurately on own initiative with agreed guidelines and protocols.
  • Maintain patient confidentiality at all times.
  • Support is available from the Office Manager and/or the Practice Manager.


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