Driver - Van

7 days ago

Harlow, Essex, United Kingdom St Clare Hospice Full time

Job Summary

St Clare Hospice is a charity that provides specialist palliative care to patients and families in our local communities. We are seeking a skilled Van Driver to join our team, working closely with retail staff in our shops and our House Clearance Service.

Main Responsibilities

  • Drive the van during the day-to-day operation of collection and distribution of donated and new goods, to a daily job list supplied by the Harlow shop manager and/or the shop team.
  • Comply with the St Clare Hospice employer vehicles policy at all times, including insurance provisions and reporting of accidents, fines, etc.
  • Help plan the daily list of deliveries and collections to achieve the most efficient schedule.
  • Assist with House Clearance as and when required.
  • Deal with customer enquiries, complaints, and keep the Harlow manager informed of any such matters.
  • Liaise with shop managers regarding furniture requirements to ensure available space is utilized as much as possible.
  • Keep the Harlow manager informed of any problems affecting completion of scheduled jobs and inform affected customers.
  • Act as courier of post, documents, and sometimes cash, between the shops and the hospice.
  • Assist shop managers with the general handling of furniture in all company shops.
  • Check that all furniture collected meets legal requirements and is suitable for resale.
  • Work as part of the distribution team in loading and unloading at shop, head office, and the distribution centre.
  • Take responsibility for the security of the van and contents.
  • Ensure that all items of furniture, ceramics, glassware, new goods, etc. on the van are suitably secured and protected to avoid any damage in transit.
  • Complete daily, weekly, and monthly vehicle safety checks and report any faults without delay.
  • Report any malfunction or damage to the company vehicle immediately to the Harlow manager.
  • Be aware of gross vehicle weight and ensure that the safe limit is not exceeded.
  • Supervise volunteers and assist in their in-house training to ensure safe working practices.
  • Ensure St Clare Hospice remains top of mind for charitable donations of suitable goods for sale by provision of an excellent service at all levels.
  • Ensure that Health & Safety procedures are adhered to at all times on company vehicles and all sites operated by St Clare Hospice and its Trading Company.
  • Drive in a safe and considerate way at all times, keeping to the statutory speed limits.
  • Be responsible for the internal & external cleanliness of company vehicles.
  • At the direction of the Harlow shop manager, regularly remove from the shop premises, clothing, shoes, and other unwanted items (including furniture) considered unsuitable for resale either for recycling or authorized disposal.

Person Specification

  • Essential
    • Flexibility regarding hours is required, including weekends and occasional bank holidays.
    • Commitment to equality and valuing diversity and understanding of how this applies to own area of work.
    • Commitment to the aims and charitable objectives of St Clare Hospice.
    • One year in a customer-facing environment.
    • Current full clean driving license.
    • Experience of driving panel vans or minibuses.
    • Minimum age 25 years (insurance requirement).
  • Desirable
    • Good level of education.
    • Working with volunteers.
  • Skills and Abilities
    • Essential
      • Good interpersonal skills, including the ability to deal with the public, liaise with donors, and build effective working relationships with volunteers.
      • Team player and ability to work as part of a small and wider team.
      • Knowledge of manual handling.
      • Awareness of Health and Safety in the warehouse/retail environment and resale of goods.
      • Able to keep calm and work accurately under pressure.
      • Positive, self-motivated, and committed to achieving results.

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