Food and Beverage Service Associate

1 month ago


Leeds, Leeds, United Kingdom Splendid Hospitality Group Full time
Job Description

The Guest Services Assistant plays a vital role in our hotel team, serving as the primary point of contact for guests throughout their stay. As a Guest Service Assistant, your focus will be on delivering exceptional customer service with a friendly, knowledgeable, and efficient approach. Your goal will be to create memorable experiences for our guests by ensuring their needs are met and they have a positive stay at our hotel.

What We Offer

We strive to create a supportive and friendly work environment for our staff. You'll have the opportunity to develop personally through interactions with guests from diverse backgrounds as we work together to create memorable experiences. Additionally, we offer:

  • Free parking
  • Apprenticeship programs available
  • Learning and development opportunities through our Leadership Development Programs
  • Heavily discounted hotel stays and food and beverage discounts at IHG Hotels and Resorts Worldwide
  • Uniform provided
  • 24/7 Employee Assistance Program for you and your family, offering counseling services, physical wellbeing, and financial aid
  • Life assurance
  • 28 holiday days (pro rata for part-time)
  • Automatic enrolment into a workplace pension scheme

We're committed to providing a positive and supportive work environment that allows our staff to thrive and grow with our company.



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