Site Operations Coordinator

3 weeks ago

Derby, Derby, United Kingdom National Trust Full time

Overview

As part of a dynamic team in a vibrant environment, you will be integral in delivering exceptional service to our visitors.

Working Hours: This position is an hourly paid, temporary role, typically involving around 24 hours per week. While we strive to maintain a consistent schedule, flexibility is essential as adjustments may be required to meet operational needs. Your shifts will be from Thursday to Sunday, with hours from 8am to 2pm.

Compensation: £11.50 per hour

Contract Length: This is a short-term, 6-month contract to provide coverage for staff absence.

Work Environment

As a member of the Business Services and Facilities Team, consisting of six individuals, you will engage both indoors and outdoors within a stunning country estate and its picturesque grounds.

In your role as a Site Operations Coordinator, you will frequently interact with visitors who may seek directions or inquire about the estate's history and natural surroundings. Under the guidance of the Facilities Coordinator, you will demonstrate flexibility and a proactive approach, especially during peak times when additional support is needed.

Key Responsibilities

In the capacity of Site Operations Coordinator, your primary duties will include maintaining the cleanliness and presentation of the National Trust's facilities and outdoor areas. You will engage in various cleaning tasks and minor repairs to ensure that all facilities are in optimal condition. Additionally, you may assist with manual tasks such as receiving deliveries.

Core responsibilities will encompass cleaning, sweeping, and litter collection, both inside and outside. You will uphold the highest standards of visitor service by adopting a 'customer-first' mindset. General maintenance tasks and collaboration with other teams will also be part of your responsibilities.

Additional Information

Please refer to the complete role profile attached to this listing for further details.

Ideal Candidate Profile

We are looking for individuals who are:

  • Friendly and approachable
  • Customer-oriented with a positive demeanor
  • Eager to learn and enthusiastic
  • Team-oriented, yet capable of working independently

Benefits

The National Trust is committed to fostering an inclusive culture where everyone feels they belong. We value diversity and strive to reflect the communities we serve. Our benefits include:

  • A substantial pension scheme of up to 10% of basic salary
  • Complimentary access to National Trust locations for you, a guest, and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • Electric vehicle lease scheme
  • Employee discounts on gym memberships, shopping, and cinema tickets
  • Holiday entitlement of up to 32 days based on length of service, plus a holiday purchase scheme
  • Flexible working arrangements whenever feasible
  • Employee assistance program
  • Free parking at most Trust locations

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