Product Support Specialist

4 weeks ago


Banbury, Oxfordshire, United Kingdom Imperva Full time
Imperva: Protecting Your Business

Imperva is a leading cybersecurity company that provides comprehensive protection for data and applications, whether on-premises or in the cloud.

We are seeking a highly skilled Product Support Engineer to join our team and help us deliver exceptional support to our customers.

The Opportunity

As a Product Support Engineer, you will be responsible for:

  1. Providing technical support to our customers and resolving complex issues in a timely manner.
  2. Collaborating with our engineering and QA teams to identify and resolve product defects.
  3. Documenting customer requirements and providing excellent customer service.
  4. Analyzing customer feature requests and escalating them to the relevant teams.

Requirements

To be successful in this role, you will need:

  1. At least 3 years of experience in technical support, information security, QA, or a related field.
  2. Strong knowledge of networking protocols, web servers, and cloud services.
  3. Excellent problem-solving skills and a strong sense of customer commitment.
  4. Excellent communication and interpersonal skills.
  5. Familiarity with OWASP top 10 and bot mitigation is a plus.

About Imperva

Imperva is a cybersecurity leader that delivers best-in-class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments. We are committed to helping our customers protect their business and stay ahead of emerging threats.

What We Offer

Imperva offers a competitive compensation package, including base salary, medical benefits, and flexible time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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