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Customer Support Specialist

2 months ago


Reading, Reading, United Kingdom Mercury Systems Full time
Job Description

Mercury Systems International is a leading provider of complex high-performance safety and mission-critical avionics and defense computers. We are seeking a highly skilled and experienced professional to join our Quality team in Silchester, UK.

Key Responsibilities
  • Provide full component engineering expertise and support to International Design and In-service teams.
  • Lead technical analysis to support customers (internal or external) and solve technical issues.
  • Support RMA's (Under and out of warranty).
  • Manage component engineering scope, including BOM gate review, supplier PDN/PCN notification management, obsolescence resolution, counterfeit prevention, and export control.
  • Develop and maintain technical documentation and reports.
  • Collaborate with cross-functional teams to resolve technical issues and improve product quality.
Requirements
  • University degree in science or engineering (BA/BS) or higher.
  • At least 2 years' experience in electronics manufacturing or repair, preferably in the Aviation, Space, and Defense (ASD) industry.
  • English spoken and written.
  • EASA Part 145 Certifying Staff Member (when authorized).
What We Offer
  • Flexibility to work from home.
  • Flexible working hours.
  • Projects with high levels of complexity.
  • Continuous learning and development opportunities.
  • Well-being platform.
  • Inclusive culture.
  • Mentorship program.
  • High responsibility and autonomy to make an impact.
About Mercury Systems

Mercury Systems is the leader in making trusted, secure mission-critical technologies profoundly more accessible to the aerospace and defense industries. We are innovators and committed to creating an inclusive culture. We are industry leaders developing cutting-edge technology that makes a difference and creates a lasting impact.

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers.