Restaurant Operations Manager
2 months ago
Restaurant Operations Manager - German Doner Kebab
The role of a Restaurant Operations Manager is crucial in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company policies and procedures. You will directly lead, coach, and inspire all team members to ensure they provide total customer satisfaction and a great product at all times while controlling costs and building sales.
Key Responsibilities:
- Action the business performance of the restaurant set by the Restaurant Manager
- Action restaurant sales levels and profitability
- Action marketing activities, such as promotional events and discount schemes
- Prepare reports at the end of the shift/week, including staff control, food control, wastage, and sales
- Create and execute plans for departmental sales, profit, and staff development
Stock Control:
- Order or requisition food and other supplies needed to ensure efficient and continuous operation
- Weekly/Daily ordering to ensure that stock levels are maintained and any special orders for functions, etc., are placed in a timely manner
- Work with other Supervisors and Managers to coordinate all aspects of stock deliveries and keep accurate and up-to-date records
- Inspect supplies, equipment, and work areas to ensure conformance to established German Doner Kebab Standards
Training:
- Provide staff training and ongoing support of staff members. Suitable training will be provided to the successful applicant
- Ensure store staff are always well-groomed and smart ready for work
- Ensure storage areas are secure, neat, and clean at all times, so as to maintain high standards of quality control, hygiene, sanitation, health, and safety as per German Doner Kebab policies
- Maintain the food standard and presentation in accordance with German Doner Kebab Standards
- Ensure the team is polite and efficient and provides excellent services at all times, maintaining the exceptional German Doner Kebab standard and quality
- Meet and greet customers whenever possible
- Make sure the customers are enjoying their German Doner Kebab meals and take action and investigate and solve to correct any customer queries or complaints
- Thoroughly train staff regarding fire and safety procedures so as to be aware of all Health, Safety, and Fire regulations and to abide by their terms. Be able to demonstrate proper and safe usage of all equipment
Other Responsibilities:
- Identify possible additional revenue opportunities
- Knowledge of ingredients and cooking methods if requested by a customer
- Prepare duty rosters maintaining the cleanliness and hygiene procedures
- Assist other staff where and when required
- Ensure wastage is kept to a minimum
- Ability to work in a team and talent for motivating others, have excellent customer service skills, and importantly the ability to remain calm under pressure
- Hold a basic Food Hygiene Certificate
- Conduct a daily staff briefing and ensure the staff is punctual and available for each shift
- Monitor and record temperature of freezers and chillers every hour on the hour
- Arrange any store maintenance when required
- To support and adhere to the equal opportunities policy of the company
- Care in service to avoid accidents
- Ensure cash/credit card security
- To carry out any other reasonable duties within the overall function of the job
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