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Care Supervisor

2 months ago

Croydon, Greater London, United Kingdom Home Instead Full time
Job Description

As a Field Care Supervisor at Home Instead, you will play a vital role in delivering exceptional care to our clients and supporting our Care Professionals in their daily work.

Key Responsibilities
  • Client Care: Support care consultations, service reviews, and client support plans to ensure our clients receive the highest quality care.
  • Staff Supervision: Conduct regular staff supervisions and client QA's to maintain high standards of care and support.
  • Care Planning: Create, update, and audit client care plans, and assist with digital care planning to ensure seamless care delivery.
  • Record Keeping: Maintain accurate client and Care Professional records on Home Instead software and People Planner.
  • Client Introductions: Conduct client and Care Professional introductions to build strong relationships and ensure a smooth care experience.
  • Relationship Building: Build and maintain positive relationships with clients, their families, and other professionals involved in their care.
  • Client Reviews: Carry out client reviews and action these accordingly to ensure our clients' needs are met.
  • Care Professional Support: Support and mentor Care Professionals to ensure they have the skills and knowledge needed to deliver exceptional care.
  • Client Experience: Provide support to the Client Experience team to ensure our clients receive a seamless care experience.
  • Communication: Maintain regular contact with clients and Care Professionals to ensure open communication and address any concerns.
  • Compliance: Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, and handle on-call duties as required.
Requirements
  • Qualifications: Level 3 NVQ in Health and Social Care or equivalent.
  • Care Experience: Experience in the care sector delivering a wide range of personal care services.
  • Supervisory Experience: Experience of working with MAR sheets and medication in a supervisory role.
  • Care Passion: Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Legislation Knowledge: Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Communication Skills: Good communication skills with the ability to build rapport quickly.
  • Care Technology: Must be confident to use care management technology, including providing support and training to Care Professionals.
  • Confidentiality: Must understand the importance of confidentiality working within current legislation.
  • IT Skills: Good working knowledge of IT systems, including Microsoft Office or Google Suite, and virtual communication platforms.
  • Transportation: Must have a full driving license and means of transport if required within the territory to visit clients.
  • Flexibility: Be organised and flexible to meet the needs of the business.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.