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Field IT Engineer

2 months ago

Bath, Bath and North East Somerset, United Kingdom Som-3 Recruitment Full time

Position: IT Field Engineer

Location: Bristol (South West Region)
Salary: GBP40,000 per annum + pension + 25 days annual leave per mile
Contract: 6-month FTC, with potential for permanent placement and enhanced benefits package

Eligibility: Must have the right to work in the UK with no visa restrictions or sponsorship required.

About Som-3 Recruitment:

We are a leading recruitment agency specializing in the automotive sector, dedicated to connecting talented professionals with innovative companies. Our client is an award-winning automotive organization that is expanding rapidly across the UK, boasting over 150 locations. They are committed to excellence in service and quality, driven by innovation and a strong focus on customer satisfaction.

Role Overview:

As an IT Field Engineer, you will play a crucial role in ensuring the seamless operation of IT infrastructure across various repair centers in the South West region. This position requires hands-on troubleshooting, system maintenance, and involvement in project work at multiple sites throughout the week. Your technical expertise will be vital in maintaining efficient technology systems, enabling teams to deliver exceptional service. Strong problem-solving abilities, excellent communication skills, and a dedication to customer service are essential.

Key Responsibilities:

  • System Maintenance: Ensure optimal operation of IT systems, meeting service level agreements and enhancing colleague satisfaction.
  • Technical Support: Diagnose, repair, and install IT systems, providing expert assistance across diverse technologies.
  • Project Collaboration: Collaborate with the broader team on significant IT installations and service projects.
  • First-Time Fixes: Strive for high levels of first-time resolutions through in-depth product knowledge and effective problem-solving.
  • Strategic Implementation: Align daily tasks with the company's strategic goals, ensuring IT solutions support overall growth.
  • Customer Interaction: Exhibit top-tier organizational and communication skills in all customer-facing situations.
  • Task Execution: Complete tasks efficiently, adhering to company procedures and maintaining a professional demeanor.
  • Issue Resolution: Address colleague inquiries with professionalism, collaborating with support administration and third parties as necessary.
  • Adaptability: Manage tasks flexibly in a fast-paced environment, with occasional work outside standard hours.
  • Site Audits & Compliance: Conduct site audits and health and safety checks as required, including travel and overnight stays.

Qualifications and Skills:

  • Education: A-Level in technology or equivalent experience.
  • Experience: Proven experience as a field engineer, preferably in a fast-paced industry.
  • Customer Service: Strong focus on delivering excellent customer service, with experience in sectors such as automotive, hospitality, retail, or logistics.
  • Technical Knowledge: Familiarity with ITIL, PCs, printers, communication equipment, and networking.
  • Software Proficiency: Expertise in Microsoft products (Word, Excel, PowerPoint, Teams, SharePoint). Knowledge of MS365 and Microsoft Entra is a plus.
  • Licensing: Full driving license and own vehicle - essential.
  • VoIP Experience: Experience with VoIP deployment is advantageous.
  • Task Management: Ability to manage multiple tasks efficiently, with excellent organizational and communication skills.
  • Team Collaboration: Strong team player, capable of building effective working relationships across various functions.
  • Certifications: Networking and Microsoft qualifications (e.g., MCP, CCIE) are desirable.
  • Industry Knowledge: Familiarity with automotive repair systems (Autoflow, Audatex) is an advantage.
  • Industry Experience: Experience in the automotive or similar fast-paced industries is highly valued.

If you are an experienced IT Field Engineer with a background in software and hardware troubleshooting and system maintenance, we encourage you to consider this opportunity.

This role offers significant growth potential within an innovative environment.

If you are passionate about IT and eager to contribute to a company that values innovation and service excellence, we look forward to your application.