Lead Application Operations Engineer

3 weeks ago

Ipswich, Suffolk, United Kingdom ISG Full time
About ISG
ISG is a vibrant global construction services organization.
We have contributed to some of the most significant and recognizable locations worldwide, but our legacy extends beyond mere structures. Across Europe, the Middle East, and Asia, we create environments where individuals and businesses can forge memories, cultivate new experiences, and achieve their aspirations.
In essence, we construct the spaces that empower people and enterprises to flourish.

Key Responsibilities

At ISG, we appreciate every individual's perspective in all matters. Our inclusive culture is of utmost importance, and we seek intellectually curious and empathetic individuals eager to enhance their skills while engaging in innovative projects.

Team Collaboration
  • Foster a culture of knowledge sharing within the team by disseminating insights from your contributions, developing high-quality knowledge documentation, and sharing lessons learned in collaborative settings.
  • Assist team members in their professional development, identifying opportunities for growth and learning.
  • Collaborate closely with other technical teams, including Service Delivery and Portfolio teams, to proactively exchange knowledge about technical solutions.
  • Establish and maintain business relationships with third-party partners, Product Owners, and other business areas, understanding the implications of technical solutions and desired outcomes.

Daily Role Expectations

This position is a hands-on opportunity for a Senior AppOps Engineer who aspires to be part of a product-driven organization and influence the development, implementation, and ongoing maintenance of ISG's core business applications, including Microsoft Dynamics - Business Central, ServiceNow, WorkDay, and SmartSource.

This role demands a dynamic work ethic and a robust technical background to ensure these critical applications operate smoothly, efficiently, and securely. You will collaborate with cross-functional teams to design, implement, and maintain scalable systems, troubleshoot complex issues, and drive operational excellence, particularly focusing on leveraging Azure applications and integration hubs.
  • Partner with Portfolio Strategists, Owners, Architects, and Cloud Infrastructure Engineers to deliver top-tier application performance.
  • Oversee our portfolio projects, assisting in the design, implementation, and maintenance of our ERP, BI, CRM, and Procurement business applications.
  • Monitor and manage application performance and reliability, ensuring high availability and scalability.
  • Automate operational processes, including deployment, monitoring, and alerting.
  • Diagnose and resolve complex application issues in collaboration with development, functional, and IT teams.
  • Work with our DevOps teams to design and optimize deployment pipelines.
  • Develop and maintain concise documentation for AppOps processes and procedures.
  • Engage with a broader AppOps team, providing mentorship and guidance to fellow AppOps engineers.
  • Utilize Azure Application Services and Integration Hub to enhance AppOps efficiency.
  • Employ strong SQL skills for database management, optimization, and troubleshooting.
  • Maintain a high degree of accuracy and attention to detail, resulting in consistent technical configuration and documentation.
  • Swiftly and effectively resolve issues to prevent recurrence.
  • Develop and maintain robust monitoring solutions tailored to our business applications, ensuring early detection of issues.
  • Lead incident response efforts during critical incidents, coordinating with cross-functional teams to restore normal operations promptly.
  • Conduct regular audits and assessments to identify and mitigate potential security vulnerabilities.
  • Analyze existing business processes, identify areas for improvement, and propose innovative solutions to streamline operations.
  • Participate in an agile environment, engaging in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Break down projects into user stories and tasks, estimating effort and providing regular progress updates.
  • Share insights and best practices with other AppOps team members to foster collective expertise and accountability.
  • Utilize Power BI for designing, building, and maintaining dashboards and reports for business intelligence purposes.

Personal Attributes:
At ISG, we prioritize people and encourage personal and professional collaborations. To excel in this role, we seek individuals who:
  • Communicate effectively and professionally.
  • Embrace challenges and adapt to new situations.
  • Have a genuine desire to mentor and share knowledge.
  • Think long-term and prioritize sustainable solutions.
  • Maintain high standards for personal and team performance.
  • Express clarity of thought and are economical with their time.
  • Empathize with customers and work collaboratively towards resolutions.
  • Are comfortable working within a geographically distributed team.

Required Skills:
  • Strong analytical and problem-solving abilities to translate business requirements into technical solutions.
  • Proficiency with Microsoft Dynamics Business Central, ServiceNow, SmartSource, and Workday.
  • Strong scripting and automation skills (e.g., Python, Bash, Ansible, Terraform).
  • In-depth understanding of CI/CD pipelines and tools (Azure DevOps, GitLab).
  • Experience with monitoring and logging tools.
  • Solid understanding of cloud infrastructure, networking, security, and system administration.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills to explain complex technical concepts to non-technical stakeholders.
  • Extensive experience with Azure Application Services and Integration Hub.
  • Solid SQL skills and experience with database management, optimization, and troubleshooting.
  • Experience with Power BI, including data modeling, report building, and dashboard creation.
  • Proven experience with integration technologies, APIs, and web services.
  • Excellent communication and collaboration skills to work effectively with stakeholders at all levels.
  • Ability to adapt to a fast-paced, dynamic environment and quickly learn innovative technologies.
  • Experience working in an agile environment, following methodologies such as Scrum or Kanban.

Preferred Experience:
  • Experience as an AppOps Engineer or in a similar role, demonstrating the ability to support and enhance complex business applications.
  • Familiarity with DevOps practices and tools for continuous integration and deployment.
  • Experience with cloud technologies, preferably Azure, for scalable system architecture.

Certifications (desirable):
  • AZ-104: Microsoft Azure Administrator
  • MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
  • DP-300: Administering Relational Databases on Microsoft Azure
  • PL-300: Microsoft Power BI Data Analyst
  • AI-102: Designing and Implementing an Azure AI Solution
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist
  • Workday HCM Certification

Benefits:
  • Ongoing career development and accredited learning.
  • Annual recognition and values awards.
  • Global employee assistance program.
  • Pension scheme.
  • Life assurance.
  • Private healthcare including private GP service and mental health pathways.
  • Monthly wellbeing allowance.
  • Cycle to work scheme.
  • Electric vehicle salary sacrifice scheme.
  • Industry-leading family-friendly policies.
  • Volunteer day.
  • Discounts to ensure continued engagement with ISG.
  • Flexible work hours.
  • Additional personal day off for special occasions.
  • Inclusive networks and support groups.

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