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Senior Planning Manager
2 months ago
Job Summary:
We are seeking a highly experienced and skilled Senior Planner to join our team at Howells Solutions. As a Senior Planner, you will be responsible for overseeing the full customer service function for our Repairs & Maintenance Contractor, including planning, scheduling, customer care, and complaint handling.
Key Responsibilities:
- Manage a team of Planners and Call Handlers to ensure customers receive a high level of customer service.
- Oversee the planning and scheduling of repairs and maintenance work for our contractor.
- Develop and implement customer service best practices and complaint resolution procedures.
- Collaborate with colleagues to build and maintain strong working relationships.
- Lead and direct a team to achieve business objectives.
Requirements:
- Previous experience in social housing repairs and maintenance.
- Experience managing a planning function for a mobile workforce.
- Strong people management skills and ability to lead a team.
- Advanced IT skills, including planning software.
- Ability to build and nurture strong working relationships with colleagues.
About Us:
Howells Solutions is a leading provider of recruitment services, working with a range of clients across the social housing sector. We are committed to delivering exceptional service to our clients and candidates.