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Appliance Repair Specialist

2 months ago

Salisbury, Wiltshire, United Kingdom Pacifica Full time

Domestic Appliance Engineer - Pacifica

Pacifica, a leading provider of outsourced support and repair services, is seeking an experienced field-based domestic appliance engineer to join our team.

Our Mission

We are committed to delivering exceptional service to our customers, ensuring their appliances are repaired efficiently and effectively.

As a skilled field-based domestic appliance engineer, you will be responsible for diagnosing and resolving issues with domestic appliances in customers' homes. You will work closely with our regional field service teams to provide a seamless service experience.

Key Responsibilities

  • Diagnose and repair domestic appliances in customers' homes
  • Work collaboratively with regional field service teams to ensure efficient service delivery
  • Provide exceptional customer service and ensure customer satisfaction
  • Participate in ongoing training and development to enhance product knowledge and skills

Benefits

  • Competitive salary with quarterly wage increases based on performance
  • Bonus scheme available to increase earnings
  • Company van, fuel card, uniform, specialist tools, mobile tablet, and PPE provided
  • Company Pension scheme
  • Private Van use (optional, subject to HMRC Tax rules)
  • Up to 33 days annual holiday allowance, including 8 bank holidays
  • Wellbeing and work-life balance
  • Excellent opportunities for progression and promotion within our business
  • Company online retailer saving portal
  • Costa card gift cards - monthly nominations by Team Managers
  • Van stock supplied and automatically replenished based on personal usage
  • Easy-to-use in-house engineer software for repair visits
  • Specialist training

Requirements

  • Full UK Manual Driving Licence with no more than 6 points