EUC Engineer

1 month ago

Stevenage, Hertfordshire, United Kingdom SCC Full time
About the Role

The EUC Engineer will be responsible for delivering IT services to end clients through the supply of contracted services and value-added activities. The role involves incident and request management at customer sites, including installation, troubleshooting, and decommissioning of software and hardware.

Key Responsibilities
  • Incident and request ownership and management
  • Second-line support for software and hardware fault resolution
  • Installation, moves, and addition services in relation to IT equipment on customer sites
  • Contribute to activities of all onsite SCC teams as required
  • Software installation and remediation
  • Analysis of IT tickets, prioritizing accordingly
  • Follow local asset management policies and procedures
  • Planning and direction of own activities with minimal management supervision
  • Meet or exceed the SLA commitments
Requirements
  • Good knowledge of Microsoft desktop operating systems
  • A customer-orientated approach with excellent communication and organizational skills
  • Ability to effectively influence and negotiate with personnel at various organizational levels
  • Strong analytical, creative problem-solving, and planning skills to achieve results
  • Ability to manage and create documents that are professional and articulate
  • Ability to handle difficult and demanding customer environments
  • ITIL awareness

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