EUC Technical Specialist

3 weeks ago


Stevenage, Hertfordshire, United Kingdom SCC Full time
Job Title: EUC Engineer Job Summary: We are seeking a skilled EUC Engineer to join our team at SCC. As a key member of our IT services delivery team, you will be responsible for providing technical support and services to our customers. Key Responsibilities: * Provide technical support and services to customers, including incident and request management, software and hardware fault resolution, and installation and decommissioning of IT equipment. * Collaborate with onsite SCC teams to ensure seamless delivery of services. * Analyze IT tickets, prioritize tasks accordingly, and meet or exceed SLA commitments. * Contribute to activities of all onsite SCC teams as required. * Proactively search for improvements and ensure they are captured and progressed. * Work with onsite management to develop and improve the service being provided. * Adhere to company policies and procedures at all times. Requirements: * Good knowledge of Microsoft desktop operating systems. * Excellent communication and organizational skills. * Ability to effectively influence and negotiate with personnel at various organizational levels. * Strong analytical, creative problem-solving, and planning skills to achieve results. * Ability to manage and create documents that are professional and articulate. * Ability to handle difficult and demanding customer environments. * ITIL awareness. About SCC: SCC is a leading provider of IT services and solutions. We offer a competitive salary package, a broad flexible benefits scheme, and paid-for volunteering days a year. Our company values include an inclusive workplace, excellent package, hybrid working, and career development opportunities. Why Work for SCC? * An inclusive workplace where you can thrive. * Excellent package with solid basic and company benefits. * Hybrid working and core hours in line with role requirements. * Career development and life-long learning opportunities. * Opportunity to join Europe's largest privately-owned IT Company. Role Purpose: The role is to assist the delivery of IT services to the end client through the supply of contracted services and value add, and to deliver an effective and efficient customer-focused service to all of our customer's IT users, meeting service level agreements and customer expectations.
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