Current jobs related to Customer Experience Manager - Chertsey, Surrey - In Technology Group

  • Customer Experience Specialist

    4 weeks ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth running of our operations.Key Responsibilities:Provide timely and...

  • Customer Experience Specialist

    4 weeks ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth running of our operations.Key Responsibilities:Provide timely and...

  • Customer Experience Associate

    3 weeks ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at Foodbuy. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our services.Key Responsibilities:Provide exceptional customer service through phone, Live Chat, Helpdesk, and email supportEnsure...

  • Customer Experience Associate

    3 weeks ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at Foodbuy. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our services.Key Responsibilities:Provide exceptional customer service through phone, Live Chat, Helpdesk, and email supportEnsure...

  • Customer Experience Associate

    3 weeks ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Customer Experience Specialist Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Foodbuy. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our services.Key Responsibilities:Provide exceptional customer service through phone, Live Chat, Helpdesk, and email...

  • Customer Experience Associate

    3 weeks ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Customer Experience Specialist Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Foodbuy. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our services.Key Responsibilities:Provide exceptional customer service through phone, Live Chat, Helpdesk, and email...

  • Customer Experience Associate

    1 month ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Customer Experience Specialist Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Foodbuy. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our services.Key Responsibilities:Provide exceptional customer service through phone, Live Chat, Helpdesk, and email...

  • Customer Experience Associate

    1 month ago

    Chertsey, Surrey, United Kingdom Foodbuy Full time

    Customer Experience Specialist Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Foodbuy. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our services.Key Responsibilities:Provide exceptional customer service through phone, Live Chat, Helpdesk, and email...

  • Head of Customer Experience Innovation

    1 month ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled and experienced Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing...

  • Head of Customer Experience Innovation

    1 month ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled and experienced Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing...

  • Head of Customer Experience Innovation

    1 month ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled and experienced Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing...

  • Head of Customer Experience Innovation

    1 month ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled and experienced Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing...

  • Head of Customer Experience Innovation

    3 weeks ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing customer...

  • Head of Customer Experience Innovation

    3 weeks ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing customer...

  • Head of Customer Experience Innovation

    3 weeks ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled and experienced Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing...

  • Head of Customer Experience Innovation

    3 weeks ago

    Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Head of CX Innovation Job DescriptionPolar Recruitment Services Ltd is seeking a highly skilled and experienced Head of CX Innovation to join our client, a leading global brand in the Technology sector.The successful candidate will be responsible for developing innovative customer experience solutions across both digital and e-Commerce channels, enhancing...

  • Customer Success Manager for SaaS

    2 weeks ago

    Chertsey, Surrey, United Kingdom F5 Full time

    About the RoleWe are seeking an exceptional Customer Success Manager to join our team at F5. As a key member of our Customer Success management team, you will provide direct coaching and development to our Customer Success Managers (CSMs). They act as trusted advisors, beginning from the point of sale and extending through onboarding, project success, and...

  • Customer Success Manager for SaaS

    1 week ago

    Chertsey, Surrey, United Kingdom F5 Full time

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Everything we do centers around...

  • SaaS Customer Success Manager II

    1 month ago

    Chertsey, Surrey, United Kingdom F5 Full time

    Customer Success Manager IIWe are seeking an exceptional Customer Success Manager II to join our dynamic team at F5. This role is pivotal in driving customer adoption and success for F5 Distributed Cloud solutions.Key Responsibilities:Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk...

  • SaaS Customer Success Manager II

    1 month ago

    Chertsey, Surrey, United Kingdom F5 Full time

    Customer Success Manager IIWe are seeking an exceptional Customer Success Manager II to join our dynamic team at F5. This role is pivotal in driving customer adoption and success for F5 Distributed Cloud solutions.Key Responsibilities:Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk...

Customer Experience Manager

2 months ago

Chertsey, Surrey, United Kingdom In Technology Group Full time

Job Summary:

The In Technology Group is seeking a highly skilled Project Delivery Manager to lead the delivery of customer support operations and drive business growth. As a key member of our team, you will be responsible for ensuring the swift and consistent delivery of improvements to meet and exceed business targets.

About the Role:

As a Project Delivery Manager, you will be responsible for:

  • Leading and supporting customer support operations to drive business growth and improve customer satisfaction
  • Developing and implementing process improvements to increase efficiency and reduce costs
  • Collaborating with cross-functional teams to identify and prioritize business opportunities
  • Providing technical consulting and support to customer support teams
  • Liaising with key stakeholders to maintain good relations and ensure effective communication

About the Client:

The In Technology Group is a global leader in technology solutions, seeking a talented Project Delivery Manager to join our team.

Requirements:

  • Bachelor's degree in computer-related subjects or equivalent
  • Proficient written and verbal skills in English and Korean
  • 5+ years of experience in customer experience management platforms such as Sales Force, Sprinklr, Zendesk, Khoros, etc.
  • Proficient in vendor management
  • Ability to write proof-of-concept applications using available SDKs and APIs
  • Ability to analyze API source code and assist product and documentation teams to identify gaps in documentation
  • Confident to liaise with internal and external customers and provide excellent communication to stakeholders
  • Full UK driving license

Benefits:

  • 25 days annual leave
  • Discretionary bonus based on performance
  • Permanent Health Insurance
  • Private Medical Insurance
  • Life assurance
  • Flexible monthly personal care allowance