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Audio Visual Technician

2 months ago

London, Greater London, United Kingdom Elton Recruitment Full time
{"Job Title: Audio Visual Technician

Job Summary: Elton Recruitment is seeking a skilled Audio Visual Technician to provide technical support and coordination assistance for live and hybrid events. The ideal candidate will have experience in audio visual within the corporate sector and be able to work closely with the IT team to deliver IT services based on the firm's needs.

Key Responsibilities:

* Provide technical support and coordination assistance for live and hybrid events
* Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary
* Analyze and resolve client meeting room technical problems involving multiple technologies and platforms
* Explore, test, and implement new unified communications solutions and services as required, with the goal of standardization
* Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
* Operate movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instruct others in the operation of such equipment
* Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services
* Maintain inventory of IT and audio-visual equipment
* Adhere to IT processes and procedures
* Perform clerical work necessary to procurement, distribution and storage of audio-visual materials
* Resolve support issues promptly, courteously, and professionally
* Troubleshoot a wide range of technology incidents and problems

Requirements:

* Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skillset, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system
* Solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment
* Excellent communications skills, excellent customer service and interpersonal skills, general clerical skills together with superior oral, written and interpersonal communication skills with a strong dedication to customer service
* Ability to work under pressure to meet deadlines
* Physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing

What We Offer:

* Competitive basic salary (reviewed annually)
* Generous bonus scheme
* Up to 25 days holiday (rising to 28 days with service)
* Holiday exchange scheme
* Private medical insurance
* Enhanced parental leave

How to Apply:

If you are a motivated and experienced Audio Visual Technician looking for a new challenge, please submit your application to Elton Recruitment. We look forward to hearing from you.