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IT Support Specialist
2 months ago
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IT Support Specialist
2 months ago
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IT Support Specialist
2 months ago
**About In Technology Group Limited**
In Technology Group Limited is a well-established Managed Service Provider (MSP) based in the heart of Edinburgh city centre. With over two decades of experience, they have built a reputation for delivering exceptional IT services to their clients.
**Job Summary**
We are seeking a highly skilled 2nd Line IT Support professional to join our team. As a key member of our ServiceDesk, you will be responsible for providing technical support to our growing base of small-to-medium clients.
**Key Responsibilities**
- Provide timely and effective technical support to clients via phone, email, and remote desktop connections.
- Work on exciting projects, collaborating with our team to deliver innovative solutions.
- Ensure the smooth operation of our infrastructure and critical services.
- Stay up-to-date with the latest technologies and best practices in the industry.
**Technical Requirements**
- Strong hardware skills, including experience with virtual servers, networking, and routers/switches.
- Excellent knowledge of 2nd Line IT support principles and practices.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
**What We Offer**
- A comprehensive training program, including mentorship, coaching, and certification opportunities.
- A competitive salary and benefits package, including a paid account for LinkedIn learning.
- Regular appraisals and progress reviews to ensure you're on track for your career goals.
- A dynamic and supportive team environment, with opportunities for growth and development.
