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Administrative Support Specialist

3 months ago

Swadlincote, Derbyshire, United Kingdom Derbyshire Healthcare NHS Foundation Trust Full time

Position Overview

We are seeking an Administrative Support Specialist to join our team at Derbyshire Healthcare NHS Foundation Trust. This role is integral to the Living Well project, providing essential support across three teams within our organization.

The position entails a commitment of 34 hours per week, operating from Monday to Friday, with a standard schedule of 9am to 5pm, including one early finish each week. We are open to considering job share arrangements for suitable candidates.

The ideal candidate will possess strong administrative skills and be dedicated to delivering a comprehensive, high-quality support service to our Medical Secretaries, Consultant Psychiatrists, and junior medical staff.

Key Responsibilities

In this role, you will be expected to:

  • Effectively manage and prioritize your workload, responding to various demands on your time.
  • Exhibit excellent communication skills, engaging with patients, caregivers, and staff at all levels, while handling inquiries with sensitivity and urgency.
  • Demonstrate proficient keyboard skills, as you will be responsible for the audio transcription of clinical correspondence and maintaining accurate patient databases as necessary.

Candidates should have a minimum of GCSE English qualification or an equivalent credential. Experience with clinical IT systems, particularly SystmOne, is preferred, although comprehensive training will be provided.

This role requires adaptability and flexibility, as you will be part of a dynamic team of secretaries, responding to daily changes in workload and priorities.

About Derbyshire Healthcare NHS Foundation Trust

Join our dedicated team and contribute to our mission of making a positive impact in the lives of those we serve. Our organization has been recognized for its commitment to compassionate care, with positive feedback from both patients and staff.

Employee Benefits

We offer a range of benefits to our employees, including:

  • Flexible working arrangements where feasible
  • Generous annual leave entitlement, increasing with service
  • Commitment to professional development and training
  • Comprehensive NHS pension scheme
  • Supportive parental leave policies
  • Access to health service discounts and online benefits
  • Opportunities for incremental pay progression
  • Confidential employee assistance program available 24/7
  • Inclusion in various employee networks
  • Health and wellbeing initiatives
  • Structured learning and development pathways

Application Process

For further details regarding this position, please refer to the attached Job Description and Person Specification. To express your interest, please follow the application instructions provided.

Qualifications and Skills

Essential Qualifications

  • RSA / OCR Word Processing/ Text Processing Grade III or equivalent
  • GCSE English grade C or above, or equivalent

Desirable Qualifications

  • ECDL or equivalent IT qualification / demonstrable experience
  • Proficiency in Audio Typing

Required Skills

  • Ability to perform audio typing
  • Strong written and verbal communication skills
  • Excellent organizational abilities
  • Team-oriented mindset
  • Capacity to prioritize tasks and meet deadlines

Knowledge and Experience

  • Familiarity with Microsoft Office applications
  • Previous experience in clerical or administrative roles
  • Strong customer care skills, with an emphasis on empathy and confidentiality
  • Experience in handling telephone inquiries