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Customer Operations Specialist
2 months ago
About the Role
Funding Circle is seeking a highly motivated and organized Customer Operations Specialist to join our Borrower Service team. As a key member of our team, you will play a critical role in assisting borrowers complete their loan applications and providing exceptional customer support.
Key Responsibilities
- Dealing with inbound inquiries from borrowers, responding to their questions and concerns in a timely and professional manner.
- Nudging pre-qualified leads to complete their loan applications and providing support throughout the process.
- Requesting information from business owners to facilitate the loan application process.
- Updating our CRM system with accurate and timely information to ensure seamless loan processing.
- Developing strong working relationships with our direct sales teams to ensure effective communication and collaboration.
- Supporting our direct business reporting by maintaining accurate and up-to-date information.
- Proactively identifying and mitigating risks, issues, or control weaknesses that may impact the loan application process.
What We're Looking For
- A driven and results-oriented individual who is passionate about delivering exceptional customer service.
- A dynamic and KPI-driven professional with strong time management skills and the ability to work well under pressure.
- A natural multitasker with excellent communication skills and a transparent approach to customer interactions.
- A adaptable and flexible team player who is committed to continuous learning and improvement.
About Funding Circle
Funding Circle is a leading online lending platform that provides small businesses with access to fast and flexible funding. We're committed to building a diverse and inclusive team that reflects the communities we serve. If you're passionate about making a difference in the lives of small business owners, we'd love to hear from you.
