Customer Service Supervisor
1 week ago
We are seeking an experienced Call Centre Supervisor to join our team at Churchill Estates Management Ltd. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional service to our clients.
Key Responsibilities- Supervise and support a team of customer service representatives to achieve high levels of customer satisfaction and service delivery.
- Recruit, train, and develop team members to ensure they have the skills and knowledge required to excel in their roles.
- Manage the duty roster and workforce planning to ensure the call centre is staffed appropriately at all times.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes to drive business growth.
- Provide coaching and feedback to team members to help them improve their performance and achieve their goals.
- Collaborate with other departments to ensure seamless communication and coordination.
- Stay up-to-date with industry trends and best practices to ensure our service remains competitive and of the highest quality.
- Proven experience in a call centre or customer service leadership role.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong leadership and coaching skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High school diploma or equivalent required; degree in business or related field preferred.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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Client Services Supervisor
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Careline Supervisor
3 weeks ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAbout the Role Reporting to the Operations Manager, you will be one of two Supervisors providing support to a growing team of Careline Operators. As a Call Centre Supervisor, your main responsibilities will include: Supervising, supporting and coaching operational staff to carry out their duties effectively. Recruitment, training, induction, reviews,...
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Careline Supervisor
6 days ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAbout the Role Reporting to the Operations Manager, you will be one of two Supervisors providing support to a growing team of Careline Operators. As a Call Centre Supervisor, your main responsibilities will include: Supervising, supporting and coaching operational staff to carry out their duties effectively. Recruitment, training, induction, reviews,...
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Call Centre Supervisor
7 hours ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAbout the RoleWe are seeking an experienced Call Centre Supervisor to join our team at Churchill Estates Management Ltd. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Main Responsibilities:Supervise and coach operational staff to ensure...
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Call Centre Supervisor
5 hours ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAbout the RoleWe are seeking an experienced Call Centre Supervisor to join our team at Churchill Estates Management Ltd. As a key member of our operations team, you will be responsible for supervising and supporting a team of Careline Operators to deliver exceptional customer service.Main Responsibilities:Supervise and coach operational staff to ensure...
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Careline Operations Supervisor
4 weeks ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeJOB TITLE: Careline Operations SupervisorLOCATION: Office based in Ringwood, HampshireHOURS: Average hours 37 per week. Overtime may be requested occasionallySHIFTS: Rolling shift roster 4 on / 4 off, primarily from 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to ensure visibility across the team.ON CALL:...
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Customer Service Operations Leader
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Legal Administration Supervisor
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Telecommunications Operations Supervisor
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Customer Service Operations Leader
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Legal Operations Supervisor
4 weeks ago
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Lifting Operations Supervisor
1 week ago
Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full timeAbout the RoleWe are seeking an experienced Lifting Operations Supervisor to join our team at Churchill Living Ltd. The successful candidate will be responsible for ensuring the safe and efficient lifting and movement of materials on our construction sites.Key Responsibilities:Supervise and coordinate lifting operations to ensure compliance with health and...
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Customer Service Representative
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Customer Service Representative
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