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Restaurant Ambassador
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About the Role
As a Customer Care Assistant at McDonald's, you will be the face of our restaurant, responsible for delivering exceptional customer experiences. Your primary goal will be to ensure that every customer leaves our restaurant feeling valued and satisfied.
Key Responsibilities
- Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with the management team to maintain high standards of cleanliness and organization in the dining area and toilets.
- Develop and implement strategies to create a welcoming atmosphere, including organizing special events and activities.
- Build strong relationships with customers, understanding their needs and preferences to provide personalized service.
- Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work in a fast-paced environment, maintaining high energy levels and productivity.
- Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
- Flexibility to work varied shifts, including evenings and weekends.
- Ability to maintain confidentiality and handle sensitive customer information.
What We Offer
- A competitive salary and benefits package, including holiday pay and meal allowance.
- Opportunities for career growth and development within the company.
- A fun and dynamic work environment, with a team-oriented culture.
- Employee discounts from top high street and online brands.